Shipping
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer shipping through USPS and UPS. Delivery delays can occasionally occur based on shipping carriers, weather conditions, or other unforeseen circumstances.
Shipment Processing Time
All orders are processed within 1-3 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
International Shipping Policy
We do not currently ship outside of the U.S. but plan to expand soon!
Returns
At Concert Depot, we strive to provide our customers with the best concert equipment and services. We understand that sometimes returns are necessary.
Eligibility for Returns:
- Items must be returned within 30 days from the date of delivery.
- Non-returnable items include opened/used items, personal care products, edible items, gift cards and clearance/final sale items.
Cancellations
To request cancellation, please email us at info@concertdepot.shop - Generally, we try to process your order as quickly as possible and cannot guarantee cancellations.
Receiving a Refund
A refund will be issued once we have processed your cancellation or received your eligible returned item(s). Damaged items will not be eligible for refund. Refunds only cover the cost of the item(s) purchased and do not include any shipping or handling charges. Any item(s) returned after 30 days of receipt is not eligible for refund. Your refund will be credited to the original form of payment used for the original transaction. This takes about 5-7 business days to process.If you have any other questions, please email the team at info@concertdepot.shop